Terms and Conditions of Order

By placing an order with Novel Graphics Inc. you agree to be bound by the following terms and conditions. By registering online and by placing any orders thereafter you agree to accept all terms and conditions of this agreement and create a legally binding contract with Novel Graphics Design Inc., and will be responsible for payment in full as outlined in this agreement. If you do not agree to these Terms and Conditions, do not use any portion of this site.


Our posted turnaround times begin ONLY after an order has been “received”. Orders are considered “received” and are put into production ONLY when the following conditions have been met:
1. An ORDER FORM or Purchase Order has been completely filled out online and received, and
2. Payment information has been provided. Please note that our cutoff if 12pm EST. The order will be processed the following day. Although we rarely miss scheduled orders we will always do everything in our power to make sure that any orders are not delayed. However, please note that ALL orders and delivery times ARE NOT CONTRACTUAL and no turnaround time can be guaranteed. No verbal or written correspondence by anyone at Novel Graphics Design Inc. can change that. Please try to plan date sensitive orders and requests timely.

Colour Matching

We cannot guarantee proper colour matching as colours appearing on screen. Colour may vary depending on screen calibaration and every screen may be calibrated differently and therefore the colour you are viewing on screen differ from the actual product purchased/ordered and received. Novel Graphics Design DOES NOT GUARANTEE COLOR MATCHING TO YOUR SCREEN.


In the unlikely event that an error has occurred with your order / shipment novel Graphics Design must be promptly notified of the problem. Claims for defects, damages, shortages must be made by the customer in writing within a period of fifteen (7) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission the customer is in full compliance with the terms, conditions and specifications outlined herein. In the event of an error a determination will be made by Angel Pet Supplies whether the defect is of such nature as to qualify for a discount or reorder. Our liability should be limited to reordering of any defective product and in no case will include special or consequential charges, including expenses, rush shipping, profits lost due to damages. This guarantee applies only to defects in workmanship.


We accept cash, money orders, certified/bank cheques and Visa. Payment shall be whatever was set forth in the quotation or invoice unless otherwise provided in writing. The person placing the order will be personally responsible for any outstanding debt owing. An additional $50.00 fee will be charged for return cheques to original amount. As security for payment for any sum due or to become due under terms of any Agreement, supplier shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in supplier’s possession including orders in process and orders ready for shipment. The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and lien.

Refund & Cancellations

Once an order has been received and has entered the production cycle, refunds are not allowed. No partial refunds given for work not completed. Customers requiring modifications to their order after viewing PDF proofs will be charged a $25 fee. We urge clients to proof read all materials prior to submitting artwork and not to use our free PDF proof service as a way of checking final content. Customers wishing to cancel orders once PDF proofs have been generated will incur a mandatory $50 fee. This fee is not negotiable and will be charged in full.


All orders placed and paid for in Ontario are subject to 13% HST. Orders may be PST Exempt if for resale, and not intended for the company purchasing the product. In this case, you will need to provide your PST exemption certificate (faxed to 416.741.3888). Canadian orders placed and shipped outside of Ontario are subject to 13% HST only.

Shipping & Handling

Delays, damage or loss of packages during shipping are the sole responsibility of the carrier providing shipping services. Novel Graphics Design Inc. will not be held responsible for any delays, damage or loss of packages caused during shipping. Novel Graphics Design Inc. will not be liable for any claims of loss of business or damages due to shipping delays or damage. Each carrier has limited damage liabilities normally at a maximum claim of $100 per shipment.


The customer shall indemnify and hold harmless supplier from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all matter of claims, demands, actions and proceedings that may be instituted against the supplier. The customer agrees, at the customer’s own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the supplier, provided that the supplier shall promptly notify the customer with respect thereto, and provided further that the supplier shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.


Our Commitment to Privacy

We take customer privacy seriously and do not sell or give out any customer information. We do not keep a mailing list nor distribute a newsletter.
Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies nor collect any information.


Please note that with any Specials posted it is a limited time offer, while quantities last and prices are subject to change without notice.